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POST
File a support request

Authorizations

x-api-key
string
header
required

Raw API key shown once when created in the Allocait app (Settings > API keys). Send it verbatim in this header; the server stores and compares only its SHA-256 hash. Allocait generates every key: alc_ followed by 64 lowercase hex characters. Keys issued before 2026-10-10 are 64 hex characters with no prefix and keep working. A key may carry an expiry (90 days or 1 year, or never). A malformed, unknown, revoked or expired key gets 401 with no further detail, and a malformed one is refused before any lookup. Keys cannot be created through this API.

Body

application/json
subject
string
required
Maximum string length: 200
message
string
required
Maximum string length: 5000
category
enum<string>
required
Available options:
bug,
billing,
feature_request,
other
context
object

Optional diagnostic context (e.g. which portfolio or page this concerns). At most 2 KB, nested at most 3 levels, with text values of at most 200 characters.

Response

The request was filed

success
boolean
request
object