> ## Documentation Index
> Fetch the complete documentation index at: https://docs.allocait.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help.

## Email

Reach the Allocait team at [support@allocait.app](mailto:support@allocait.app).

Leave your holdings out of your message.

## In-app

Use **Contact support** inside the Allocait app.

To report how a task went, open the account menu and choose **Send feedback**.

If the app stops responding and shows an error screen, select **Report a problem**. The report holds the page, the app version, your browser, the type and location of the error, the name of the part of the app that failed, and the message you add if you add one. It does not include the error message or anything from your portfolio.

## From an agent

If you're connected through the MCP server (Claude, ChatGPT or Codex) or the Claude Code plugin, ask your agent to contact the team for you. The agent can do this with `send_feedback`:

* With `topic: account` for a question about your own account, billing, or something wrong in the product. This needs a connection with **Read and change**. On a read-only connection, use **Contact support** in the app instead.
* With `topic: tools` when a tool or its documentation behaved unexpectedly. See [MCP errors](https://docs.allocait.app/claude/errors.md) for when that applies.
* With `topic: early_access` to report how a task went: what you were trying to do (`task`), the `steps` taken and what you `expected`. A read-only connection can send this topic.

See [Send feedback](https://docs.allocait.app/guides/send-feedback.md) for the difference between a support request and agent feedback, and [Action and feedback tools](https://docs.allocait.app/claude/tools/actions-feedback.md) for the fields.

## Related

* To report a security problem, see [Report a vulnerability](https://docs.allocait.app/security/disclosure.md).
* To point an agent at these docs, see [Docs for agents](https://docs.allocait.app/docs-for-agents.md).


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