> ## Documentation Index
> Fetch the complete documentation index at: https://docs.allocait.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Send feedback

> Which of support, early access and agent feedback to use.

Allocait has three ways to reach the team. Pick by what the message is about.

## Which one to use

| Situation | Channel |
| - | - |
| "My compliance status looks wrong for my portfolio" | Support request |
| "I want a feature that doesn't exist yet" | Support request |
| "I have a billing question" | Support request |
| "This didn't work when I tried to do X" | Early access feedback |
| "This tool's description doesn't say what happens on error" | [Agent feedback](https://docs.allocait.app/guides/agent-feedback.md) |
| "I got an error I didn't expect calling this endpoint" | [Agent feedback](https://docs.allocait.app/guides/agent-feedback.md) |
| "These docs don't match what the API actually returns" | [Agent feedback](https://docs.allocait.app/guides/agent-feedback.md) |

* **Support request**: about your account, billing or a product problem. In the app, use **Contact support**.
* **Early access feedback**: how a task went, so the team can reproduce it. In the app, use **Send feedback** in the account menu.
* **Agent feedback**: about the API, the MCP server or the docs, filed by an agent when you ask. See [Agent feedback](https://docs.allocait.app/guides/agent-feedback.md).

## Support requests

Use a support request for anything about your account, billing, or a product problem you're experiencing: a bug, a billing question, a feature request, or anything else. It's the same form as the in-app **Contact support** dialog.

You can file one yourself in the app, or ask your agent to file it on your behalf. Allocait's instructions tell an agent to file one only when you ask:

```bash theme={null}
curl -X POST "https://allocait.app/api/v1/support-requests" \
  -H "x-api-key: $ALLOCAIT_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "category": "bug",
    "subject": "Compliance status looks wrong",
    "message": "My Equities class shows ABOVE_MAX but I priced every position."
  }'
```

This call needs an API key with the `write` permission. An account can file 20 per rolling 24 hours (a `429` with `DAILY_LIMIT_EXCEEDED` after that); see [Rate limits](https://docs.allocait.app/api/rate-limits.md).

`category` is one of `bug`, `billing`, `feature_request`, or `other`. Requests filed through the API record their origin (`rest` or `mcp`).

`context` is optional: a JSON object of up to 2 KB, nested at most three levels, with text values of up to 200 characters. A larger one returns `400` with `error_code: INVALID_INPUT`.

Read your requests back with `GET /support-requests`. `status` is one of `open`, `in_progress`, `resolved` or `closed`.

You can also reach the team directly at [support@allocait.app](mailto:support@allocait.app).

## Early access feedback

Say what you were trying to do, what happened and what you expected. The report holds four text fields:

| Field | What it says |
| - | - |
| `task` | What you were trying to get done. |
| `details` | What happened. |
| `steps` | What you did, step by step. |
| `expected` | What you expected. |

Each takes up to 1,000 characters, and a report needs at least `task` or `details`. Pick a kind: `bug`, `docs`, `missing_capability`, `works_well` or `other`.

* **In the app:** open the account menu and choose **Send feedback**. The dialog asks what kind, what you were trying to get done and what happened. **Add more detail** opens the steps and what you expected. You can attach screenshots.
* **Through MCP:** ask your agent to call `send_feedback` with `topic: early_access`. Allocait's instructions tell the agent to send it only when you ask. Keep holdings and account data out of the text. This topic also works on a read-only connection. The result includes a `ref` to quote.

## Next steps

* [Agent feedback](https://docs.allocait.app/guides/agent-feedback.md): report a gap in the API, MCP server or docs.
* [Support](https://docs.allocait.app/support.md): other ways to reach the team.
* [API introduction](https://docs.allocait.app/api/introduction.md): request and response shapes.


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